On a rare occasion issues arise right before closing, and a buyer is declined – we’ve referred our buyers to our network of professionals and they were able to close on the loan in record time!
Touring homes can be fun but also tiring. We’ve been in the business for decades and understand buyer needs and wants. We are able to save buyer time and money by suggesting specific houses that would fit their search criteria perfectly. We can also save time and disappointment of touring a home and making an offer only to find out that the buyers loan type does not allow for a particular home and its condition.
On several occasions, with extremely low inventory, we were able to find our buyers off-market opportunities. We cold-call and door-knock for our buyers regularly!
Once we find a home, we don’t simply get a few signatures and ‘forward’ the paperwork to the agent, as is done in most cases. We pick up the phone and call the listing agent to find out the seller’s situation. Sounds simple, but buyers are in shock to find out how often this essential step is omitted. If the house has multiple offers on the table, we know to counsel the buyer to submit their highest-and-best reasonable offer based on recently sold properties without overpaying. We also advise to submit an escalation clause (another seldom used tool), offering the buyer to not be ‘stuck’ with their highest-and-best offer and give the opportunity to beat the highest offer by a small amount. We dot every ‘i’ and cross every ‘t’ preparing and ensuring the offer packet contains all necessary forms to ensure the seller does not have any excuse to choose another offer.
If the house does not have any offers on it, we do not simply email an offer; we prepare a detailed, thorough market analysis to submit to the seller with professional, appraiser-like monetary adjustments with the written offer. Solidifying the offered price, by sending sold comparable properties with proper deductions for specific characteristics in reference to similar ‘sold’ houses, along with pictures of those ‘sold’ properties; a quick comparative market analysis that shows ‘sold’ price per square foot and a detailed, respectful explanation of the necessary improvements. Essentially, we run a report very similar to an appraisal. The full offer package is presented and the seller is now being conditioned to decrease his/her price. We use every negotiation tactic to ensure the best possible price for our buyer.
Once price is negotiated, we arrange the home inspection and its outcome. We suggest a list of reputable home inspectors, whom we have seen work and are confident in their knowledge, training and experience. We also have a list of trusted and recommended professionals for almost every trade. We assist in getting second opinions or contractor estimates for necessary repairs and use that information to reduce the price further. If there is an opportunity to re-negotiate with the seller, we recognize it and take it!
We are thrilled to offer our immense experience, yearn to go above and beyond and provide impeccable customer service. We strive to recognize opportunities and always have a positive, solution focused attitude.
We believe in learning and advancing our knowledge, always! The education is taken very seriously, with multiple professional designations, certificates, and awards.
Jelena Krilova has earned a Certified Negotiation Expert designation, holds a Professional Property Stager certificate and is a New Construction Specialist among many other training and negotiation seminars.
Tatyana Krilova obtained her Associate Broker license, holds a Graduate Realtor Institute designation (held by only 15% of agents nationwide); She is an Accredited Buyer Specialist as well as a First Time Buyer Specialist and is a Certified Negotiation Expert.
With over 20+ years of experience, and 60-70 closed transaction per year, the value of experience is invaluable. Jelena often gently jokes that Tatyana is a ‘walking encyclopedia’; she has seen so much, the knowledge, insight and strategies are incredibly deep and involved. Every purchase is unique and presents its own set of nuances and unexpected turns. The team you surround yourself with is key to success. Every complication has a solution; it’s a matter of knowing and willing to find a solution, knowing whom to ask while having a positive, solution focused attitude.